Warranty and Machine Service Requirements
This section is to inform you of Warranty
terms and Oil sample requirements (KOWA) for your Komatsu
machine. Firstly I would
like to explain the Warranty system outlining what is
required to effect maximum Customer benefits. The Warranty
period for your machine is 12 months or 1500 hours (whichever
shall occur first) commencing from the date of delivery.
During the warranty period specified above, McHale Plant
Sales Ltd.( M.P.S. ) shall repair or replace, whichever
M.P.S. may elect, any part or parts which are found upon
inspection to be defective in material or workmanship.
The parts and/or labour required for such repair or replacement
will be provided without charge to the user by M.P.S.
during normal working hours. Warranty shall not apply
to such parts as tyres, filters, v-belts, cables, carbon
brushes, bulbs and fuses.
Warranty will not apply to defects and/or functional difficulties
attributable to
(a) any change or modification made to products without
the prior written consent of McHale Plant Sales,
(b) operation maintenance and storage in any manner not
approved by M.P.S.
(c) to improper repair by someone other then McHale trained
personal or the use of parts or components not approved
by M.P.S.
(d) to the use of attachments not approved by M.P.S.
Inspection and Maintenance Service
It is a condition of the Warranty that the
following services and inspections must be carried out.
Failure to comply will invalidate
the warranty. The first 500 hour maintenance service will
be carried out by McHale Plant Sales Ltd. during normal
working hours. Only
parts and consumables will be chargeable for first service.
The
owner must contact the nearest M.P.S. Depot to arrange
this
service. The Owner will ensure that all daily checks,
maintenance
and running adjustments as defined in the Operations and
Maintenance Manual for the machine are carried out.
KOWA (Oil Sampling)
The rational for oil sampling analysis is
to detect any unusual deterioration or foreign debris
in the compartment being tested.
This allows us as your first line of support to diagnose
and in some cases prevent a component failure.
Please be aware that the taking of oil samples at the
specified intervals is crucial to your warranty cover.
This will be to your
benefit in the event of serious component failure after
the
standard warranty period has elapsed.
The following list is an example of the oil sampling requirements
for Komatsu construction equipment. Please note that these
samples should be taken and submitted at each 500hr Service
Komatsu Excavators
Each 500 hour service
Engine,
Final drives left and right
Slew box
Hydraulic
Komatsu Dozers
Each 500 hour service
Engine,
Transmission
Final drives left and right
Hydraulic
Wheel loaders
Each 500 hour service
Engine,
Transmission
Final drive front, left and right
Final drive rear, left and right
Front axle
Rear axle
Hydraulic
The following details when your machine oils should be
changed
Excavator: Eng. every 500hrs*. Slew box 2000hrs.
Final drive 2000hrs* Hydraulic 2000hrs
Dozer: Eng. every 500hrs*. Transmission 1000hrs
Final drives 2000hrs* Hydraulic 2000hrs
Wheel loader: Eng. every 500hrs* Transmission 1000hrs
Final
drives and Axles 2000hrs* Hydraulic oil 2000hrs
* Unless otherwise stated in the Operator
maintenance manual.
Note: Failure to comply with oil sample requirements will
invalidate your machine warranty
Contact Niall Culligan, Birdhill 061 379112
Service logistics
For Service scheduling, Technical information,
and all other
everyday machine service related issues,your contact is:
Niall Culligan
Service Manager
Birdhill
061 379112
Please allow maximum notice for routine
servicing requirements
Please ensure that you quote your machine
Serial No when contacting the Service Department
This will enable our Service Department to improve its
response
time to your query
Parts logistics
This section will detail the parts ordering
system available to you. This information will enable
you to obtain the quickest possible turnaround on parts
ordering. For non stocked items it is important
to observe the following discipline.
To ensure next day parts delivery all orders must be
submitted before 3.30p.m.
Any order received after 3.30p.m. cannot be guaranteed
next day delivery.
Our opening hours are as follows.
| Dublin Depot. |
|
| Monday to Friday |
8.00am to 5.00pm |
| Limerick Depot. |
|
| Monday to Friday |
8.00am to 6.00pm |
